39BD Support: Quick phone contact

If you need 39BD Support, the phone is the fastest way from Dhaka to across Bangladesh to discuss bKash, Nagad, and Rocket

39BD Contact numbers on two lines

This page has two main numbers: toll-free line and international call, both separate

If calling domestically, use this line for general questions, 39BD Help, and account verification is more effective

If abroad, use this number; keep your account number and last login time ready before voice calls

Call volume varies by time of day, with more calls in morning and evening

Region	Time	Coverage	Note
Dhaka	08:0023:00	Direct	Fast answers on bKash and Nagad questions
Chattogram	08:3022:30	Direct	Keep Rocket transaction information ready
Rajshahi	09:0021:00	Direct	Off-peak times have shorter waits
All of Bangladesh	09:0021:00	International Line	Limited support on Fridays

Besides phone, there are two channels; for small issues these often work faster

For account, login, and device problems, write details and send; screenshots help the team quickly review

There are 12 small guides in the 39BD Help Center that separately cover login, APK, and device permissions

Providing 3 things will settle most questions quickly: account ID, last login time, and the number you're calling from

Enter username and registration number; this helps the team directly find the correct profile

What you did in the last 1 hour, mention: 39BD Login, APK install, or device change; all help

Sometimes 3G, sometimes WiFi; knowing the type helps identify settings issues; this information is needed when there is slow net outside Dhaka

From the app, profile, notices, and help menu are in one place; finishing setup usually takes about 3 minutes

Many people in Dhaka and Chittagong check WhatsApp notifications, then call, but for bKash, Nagad, Rocket-related questions direct calls work better.

Calling before 10 AM clears the line; if login problems occur at night, keep a screenshot, as support will review it first.